Privacy policy

2.1 Personal Information we collect about you

As used in this Privacy Policy, 'Personal Information' means any data relating to an identified or identifiable individual including, but not limited to your name, last name, company name, email address, phone number, and date of birth, among others.

We collect Personal Information from you through our interactions with you and through our services. You provide some of this data directly, and we get some of it by collecting data about your interactions, use, and experiences with our products. The Personal Information we collect depends on the context of your interactions with us and the choices you make.

The core purpose of TimesTx is helping you and other users find suitable courses, learning providers, and to assist in the admission process. This is defined as our Legitimate Business Interest. We process your personal data to help you make informative decisions when selecting courses and learning providers.

The following items of personal data are collected as part of the registration process:

• First and last name
• Email address
• Country of residence and nationality
• Intake year and month
• Preferred study destination
• Subject and Study level
• Date of birth
• Phone number and mailing address
• Current qualification
• Current qualification status
• Grade type of current qualification
• Score of current qualification
• Date of completion of current qualification
• English proficiency test scores
• Register, complete, or submit information or forms on our Site.
• Download content on our Site.
• Register for webcasts, seminars, conferences, etc., sponsored by us, or a partner.
• Provide us with feedback and information via phone, email, social media, etc.
• Answer a survey.
• Subscribe to our newsletters or other content-related material.
• Use live chat and communicate with us. Our live chat is operated by a third-party service provider, who has access to such information and can use it in compliance with this Privacy Policy to provide customer service and improve the service. Telephone calls or chat conversations may be monitored or recorded for quality assurance purposes.
• Use forums or leave comments on our Site.
• Purchase or use our products and/or services.
• During in-person meetings or at our events, conferences, workshops, or gatherings.
• Online information about you may also originate from the use of cookies and similar technologies (for example, pixel tags and device identifiers) on our Site or sites of third parties. For more information on cookies and similar technologies, please see Section 6 below.

Please note that we do not control the content that you may post to our forums or social networks; in some cases, such content may be publicly available on the Internet. You should carefully consider whether you wish to submit Personal Information to these forums or social networks and whether you wish to make your profile available to other users. We collect your search history and the articles you have read. We use this information to suggest courses you may be interested in or are eligible to apply to.

2.2 Categories of Personal Information and specific pieces of Personal Information we collect from you

We have collected within the last twelve (12) months and may collect in the future the following categories of Personal Information listed below from consumers, for commercial and/or business purposes:

• Personal and Account Details: Including full name, contact email, physical mailing address, contact numbers, username, digital identifiers, IP details, and comparable identifying markers.
• Financial and Identity Records: Including legal name, written signature, government-issued numbers, physical traits, residential information, phone contacts, travel documentation, banking details, payment card information, and related monetary data.
• Legally Protected Demographic Data: Including information about life stage, gender, and similar legally safeguarded attributes.
• Purchase and Transaction Data: Shipping details, owned items inventory, acquisition history, considered purchases, consumption patterns, and business interactions with our organization.
• Digital Footprint Information: Technical specifications of devices used, web browser preferences, internet navigation records, online search activities, website interaction patterns, advertisement engagement metrics, and data transfer statistics.
• Geographic Position Information: Location markers derived from network connectivity, including metropolitan area, regional jurisdiction, and postal identifiers.
• Behavioral Analysis Insights: Derived understanding of personal preferences and individual characteristics.
• Supplementary Communications: Voluntary information submissions, feedback form responses, customer service exchanges through digital platforms, voice communications, written correspondence, support ticket contents, and interaction documentation. This includes inquiries submitted via electronic forms, messaging systems, digital mail, telephone conversations, or physical mail.

6.1 The Right to Be Informed

You have the right to know why and how we collect your personal data, how it will be used, who it is shared with, the security measures in place to protect it, and your individual rights. This information is outlined in our Privacy Notice.

6.2 The Right of Access

You can access the information we hold about you by logging into your online profile. For a permanent record, you can download this information in PDF format from our website. Alternatively, you can submit an offline Subject Access Request by contacting the Privacy Manager.

6.3 The Right to Rectification

You have the right to correct inaccurate or incomplete data we hold. Requests for updates can be made through the Privacy Manager.

6.4 The Right to Erasure

You have the right to request the deletion of your data at any time by contacting the Privacy Manager or emailing account@timescx.com. We will remove all data not legally required to be retained.

6.5 The Right to Restrict Processing

You can request to restrict processing while exercising other rights, such as during data updates. For example, you can ask for processing to be paused until your details are corrected.

6.6 Right to Withdraw Consent

For processing activities requiring your consent, you can withdraw consent at any time by unsubscribing via email links, updating your profile, or contacting the Privacy Manager.

6.7 The Right to Object

You can object to the processing of your personal data at any time by contacting the Account Manager. In some cases, we may not be able to fulfill your request, but we will provide an explanation in our response.

6.8 Right to Not Be Subject to Automated Decisions and Profiling

None of our processing activities are fully automated. While we may analyze or predict behavior, we will seek explicit consent if this involves your personal data.

6.9 Right to Data Portability

If you provided personal data based on consent or contractual obligations, you have the right to request this data in a machine-readable format should you choose to transfer it to another data controller.

9.1 Marketing and Email Newsletters

As industry experts, it is our primary objective to help you with your educational journey. As part of this, we offer a number of subscription options for you to choose from. You have the following two marketing options sent directly from us:

Newsletters - inspiring emails from our editorial team, providing you with the latest university news, tips and guides.

University Updates - emails sent from us providing news and updates of course information, open days, events and scholarships from universities and partners that match your interests. You will receive these newsletters based on your course, institution or location search history. We will not share your personal data with these institutions. We will only partner with carefully selected education sector institutions that have compatible activities and can help you with your journey. You can withdraw your consent at any point by logging in to our website and going to your profile page.

9.2 Marketing options from our partner institutions

When you use our applications, you may also be invited to subscribe to our partners' (Universities) marketing directly. When this option is available there will be a consent box on the relevant form with a link to the partner's Privacy Notice. Before subscribing, please read the Privacy Notice of the partner as they are acting as a separate data controller and may have different processing activities and retention schedules to our own.

If you give consent to a University, you will need to contact the University directly to subsequently withdraw your consent or change your preferences. You can find out which universities you have subscribed to by accessing your profile page when you are logged in to your account.

For more details, please contact us via the contact details provided in this Notice.

9.3 Market Research and Competitions

To be in a position to offer you beneficial services and products, or to advise our partners on your educational preferences, we often run surveys and market research campaigns which you can choose to take part in.

The data collection, use and storage vary depending on the focus of the research. Before supplying any personal information and for more details on the research we are conducting, please read the privacy note included on each survey or survey invitation you receive from us. We currently run surveys using different platforms.

For market research, we may engage a specialist company to conduct the research on our behalf and they may have access to your personal data. We will take all steps necessary to protect your personal data throughout the research period and either randomize it or delete it when it is no longer required.

To reward people for taking part in our surveys, market research or social media engagement campaigns we often run competitions. If you would like to take part in such a competition, we will ask you to enter an email address. We will only use this information to contact you if you are the competition winner and to arrange a prize delivery. We will delete all personal information collected as part of a competition 1 month following the competition closing date.

9.4 Multimedia Content

As part of multimedia production activities, TimesTx processes personal data on the basis of consent. There are number of instances when we may ask you to take part in a video or appear in a photograph:

Student Events (organized or attended by our team) - Video and photo materials recorded at the event are used to stream the event live and/or promote future events. Some of these events will be featured in an article published on our websites and use video and photographic material from the event.

Promotional Video Production Events (commissioned by our clients) - These videos and photographs are used to promote a specific university and highlight certain aspects of the facilities the university has to offer.

Review videos (recorded by our review collection team or supplied by you directly) - These videos are produced to give our users an independent view of your student experience. Each time we record a video, or take a photograph, we will ask for your consent and provide you with a form containing specific information about the filming/photoshoot event. Please read all the information before signing.

9.5 Social Media

We use social media to make our editorial content more accessible and interact with you. You can engage with us by reading, sharing and commenting on our posts. You can also share any article that has that option on your social media page. When creating a post or leaving comments on a post, please do not leave any personal details as these posts are made public and anyone can see them. Instead, if you need to ask a more specific question, please send us a private message. Private messages will be stored, and will not be shared with anyone outside our company.

When you log in to our websites using Facebook credentials, we will create a user account for you using your details from Facebook. This is necessary as some of the features like making an enquiry or downloading prospectuses are only available to registered users.

You can stop sharing this information with us directly from your Facebook account. Please note this will not delete the data we have already received (name, email address or profile picture).

When contacting us via social media platforms please familiarize yourself with the privacy notice of that platform.